Skip links

5-Star Hotel Standards: Top 5 in Hanoi Vietnam

5-star hotel standards are a set of criteria that luxury hotels must meet to earn a five-star rating. These standards vary by country and rating organization, but typically include exceptional service, luxurious accommodations, and a wide range of top-notch facilities and amenities.

Exceptional service

Exceptional service is a critical component of 5-star hotel standards. Staff at a 5-star hotel are expected to provide impeccable service, anticipating and meeting guests’ needs and requests promptly and courteously. This includes not only the basic services such as swift check-in and check-out, immaculate housekeeping, and prompt room service, but also personalized services.

5-Star Hotel Services
5-Star Hotel Services

A concierge, for example, is available to assist with a variety of tasks such as making restaurant reservations, securing tickets for events or shows, organizing transportation, and providing recommendations for local attractions. Additionally, 5-star hotel standards often include a range of other personalized services, such as a personalized greeting upon arrival, turndown service, and amenities tailored to the individual needs and preferences of the guest.

Ultimately, the staff at a 5-star hotel are trained to anticipate the needs of their guests and to deliver service that is not just satisfactory, but exceptional, in line with the high standards expected of a 5-star establishment.

Luxurious accommodations

Luxurious accommodations are a fundamental aspect of 5-star hotel standards. Rooms and suites in a 5-star hotel are designed to provide the utmost comfort and luxury to the guests. They are often spacious, tastefully decorated, and furnished with high-quality materials.

Beds are typically king or queen-sized, equipped with premium bedding, plush pillows, and high-thread-count linens to ensure a restful night’s sleep. Bathrooms are often designed with marble or other high-end materials and are equipped with luxury toiletries, fluffy towels, and often include features such as a soaking tub and a separate shower. Attention to detail is paramount, with everything from the lighting to the artwork carefully selected to create a luxurious and comfortable environment.

Additionally, rooms and suites at 5-star hotels often include state-of-the-art technology, such as flat-screen TVs, high-speed internet, and automated systems for controlling lighting, temperature, and entertainment. Ultimately, the accommodations at a 5-star hotel are designed to provide a luxurious and comfortable experience that meets and exceeds the expectations of the most discerning guests.

Top-notch Facilities

Top-notch facilities are integral to 5-star hotel standards. Guests expect a range of high-quality amenities beyond just luxurious accommodations. A well-equipped fitness center is a must, often featuring state-of-the-art exercise equipment, personal trainers, and sometimes even fitness classes. Spas are another key facility, offering a range of treatments from massages and facials to more specialized wellness treatments, all carried out by highly trained professionals.

Gourmet dining is also a staple of 5-star hotels, with one or more restaurants serving exquisite cuisine prepared by renowned chefs, often with the option of fine wines and premium beverages. A swimming pool, sometimes even both indoor and outdoor, is also a common feature, providing a space for guests to relax and unwind.

Additionally, 5-star hotels often offer other premium facilities, such as business centers, valet parking, and sometimes even private cinemas or golf courses. All these facilities are maintained to the highest standards of cleanliness and service, ensuring guests have everything they need for a comfortable and enjoyable stay.


High-end amenities are a crucial part of the 5-star hotel standards. Guests expect to have access to a variety of amenities that enhance their comfort and convenience. Complimentary Wi-Fi is a must in today’s connected world, and it needs to be fast and reliable. A minibar stocked with a selection of premium beverages and snacks is also expected. Room service available 24/7 is another important amenity, allowing guests to order food and beverages to their room at any time of the day or night.

Extras such as a Nespresso machine or a selection of premium teas are also common, providing a touch of luxury and convenience. Other amenities that are often found in 5-star hotels include flat-screen TVs with international channels, docking stations for electronic devices, high-quality toiletries, plush bathrobes and slippers, and sometimes even personalized services such as pillow menus or turndown service with chocolates or other treats. These amenities are all designed to create a comfortable and memorable stay for the guests.

8 five-star hotels in Hanoi

Hanoi, being one of the busiest travel hubs in Vietnam, provides a variety of hotel options to cater to every traveler’s needs and budgets. Opting for 5-star accommodation is ideal for those seeking comfort, high quality, personalized service, luxury, and, most importantly, the best experience. Vietnam Travel is pleased to suggest a list of the top 5-star hotels in Hanoi, in no particular order, based on service, quality, customer care, and location.

1/The Sofitel Legend Metropole Hanoi

The Sofitel Legend Metropole Hanoi, inaugurated in 1901 by French investors, is a historic landmark in Hanoi, renowned for its role in the city’s heritage and as a luxury venue for events and travelers. Located near the Hanoi Opera House and Hoan Kiem Lake, it offers 364 rooms and suites with colonial grandeur in the Metropole Wing and neo-classical elegance in the Opera Wing, all equipped with modern amenities.

5-Star Hotel Standards
The Sofitel Legend Metropole Hanoi

The hotel provides a range of dining options, including Asian and Vietnamese dishes at Spices Garden, Parisian cafe La Terrasse, exclusive cocktail bar and restaurant Angelina, and the award-winning French restaurant, Le Beaulieu.

2/Apricot Hotel

The Apricot Hotel, situated near Hoan Kiem Lake in Hanoi, features a neo-classical design with Vietnamese artistic elements. It offers 123 luxurious, air-conditioned rooms and suites, each adorned with original artworks by famous Vietnamese artists and equipped with modern amenities.

5-Star Hotel Standards
Apricot Hotel

Guests can relax in the 9th-floor library or enjoy drinks at the rooftop bar. The hotel provides two dining options, serving Vietnamese and Western dishes, with special dietary meals available upon request. Nearby attractions include the Thang Long Water Puppet Theater, St. Joseph Cathedral, and Hanoi Opera House.

3/InterContinental Hanoi Westlake

The InterContinental Hanoi Westlake, adjacent to the historic Golden Lotus Pagoda, offers 293 spacious, air-conditioned rooms and suites, including 132 on unique Island Pavilions on West Lake. Rooms feature modern Vietnamese design, dark timber floors, and private balconies with lake, pool, or city views.

InterContinental Hanoi Westlake
InterContinental Hanoi Westlake

Guests can enjoy the fitness center, yoga and Pilates classes, massage services, and organize day trips at the tour desk. The hotel has three restaurants serving daily breakfast, French brasserie, Vietnamese, and Italian cuisines, and the Sunset Bar and Diplomat Lounge for cocktails and afternoon teas.

4/The Oriental Jade Hotel

The Oriental Jade Hotel features 120 premium rooms and suites with breathtaking views of Hoan Kiem Lake, St. Joseph’s Cathedral, and the Hanoi Old Quarter. Rooms are a blend of classic and modern design, equipped with complimentary WIFI, flat-screen satellite TV, alarm clock, electric adapters, safe, minibar, individually controlled air-conditioning, and hairdryer. Room service is available until 10 PM.

5-Star Hotel Standards
The Oriental Jade Hotel

Located in central Hanoi, the hotel is within walking distance of city attractions. Facilities include a traditional Vietnamese spa, a restaurant serving Vietnamese and Western cuisines, a rooftop pool, and a sky bar with panoramic city views. The friendly and helpful staff provide exceptional services to guests.

5/Hotel de l’Opera Hanoi – Mgallery

Located in central Hanoi, Hotel de l’Opera Hanoi – Mgallery is close to popular attractions like Hoan Kiem Lake, Thang Long Water Puppet Theatre, and the Hanoi Old Quarter.

5-Star Hotel Standards
Hotel de l’Opera Hanoi

It offers 107 European-style rooms and suites adorned with artwork. Guests can relax at the semi-outdoor heated pool, Santé Spa, or fitness center on the 3rd floor. Dining options include Café Lautrec for à la carte and buffet dining, Satine for Vietnamese cuisine, and La Fee Verte, famous for its signature Absinthe.

>>> See more: 4-star hotels in Hanoi

6/Pan Pacific Hanoi

The Pan Pacific Hotel, located beside Hanoi’s West Lake, is a 10-minute drive from key attractions like Hoan Kiem Lake and Ho Chi Minh Mausoleum. It offers 273 stylish rooms and suites, plus 56 serviced suites for extended stays. The hotel has 12 meeting spaces, including a 450-guest capacity ballroom, an all-season indoor pool, a fitness center, and a spa.

5-Star Hotel Standards
Pan Pacific Hanoi

Dining options include an international buffet, authentic Cantonese cuisine at Ming Restaurant, and drinks at the rooftop Summit Lounge or Song Hong Bar.

7/Melia Hotel Hanoi

Meliá Hanoi, centrally located near major attractions, offers luxurious accommodation, first-class facilities, and warm service. Amenities include an outdoor pool, fitness center, massage and sauna services, two fine restaurants, a lounge, and a deli.

5-Star Hotel Standards
Melia Hotel Hanoi

El Oriental serves Vietnamese cuisine, while El Patio offers international dishes. Cava Lounge and Meliá Deli provide drinks and baked goods, respectively. Additionally, Meliá Hanoi is ideal for business travelers, boasting the country’s largest conference and meeting space, equipped with advanced technologies and top-notch facilities, making it perfect for significant meetings and events.

8/JW Marriott Hotel Hanoi

Located in the new town of Hanoi, 11km from Hoan Kiem Lake, the 5-star JW Marriott Hotel Hanoi, known for hosting Barack Obama’s delegation in 2016, offers contemporary design, world-class services, and curated amenities.

5-Star Hotel Standards
JW Marriott Hotel Hanoi

It features 449 spacious rooms with floor-to-ceiling windows, an indoor pool, full-service spa, 24-hour fitness center, meeting venues, two ballrooms, and five on-site restaurants serving various cuisines. Whether for work or pleasure, it provides a contrasting experience to the Old Quarter, showcasing Vietnam’s dynamic capital city’s development.

Evidently, securing a 5-star hotel rating is a challenging feat, but it is guided by clear and mostly uniform global standards. Rating authorities define the requirements and award ratings accordingly. This article aims to detail the crucial aspects that hotels need to consider to achieve the highest rating and attract more customers.

Travelers often refer to these ratings before booking, making them vital for a hotel’s success. Hopefully, this guide has provided you with valuable insights into the organizations to approach and the amenities required to join the prestigious 5-star rated hotel club.

>>>See more:  Vietnam Hanoi Old Quarter

Rate this post

Leave a comment